The Partnership That Unlocked Jamie’s Time, Team, and Growth.

Jamie Fearn has spent 15+ years mastering the property game, building Fearn Malone into a lettings agency known for exceptional service. Outside work, he’s a travel addict, escape‑room conqueror (120 and counting), and detail‑driven problem solver, passions that fuel his professional edge.

At 19, he ditched freezing surveyor sites for lettings after a spur‑of‑the‑moment call to his mum landed him an interview the same day. Borrowing his dad’s suit, he walked in and walked out with a job offer, the start of a meteoric rise from lettings manager to UK Sales & Lettings Director, and eventually, agency founder.

By his 30th birthday, Jamie was celebrating directorship with a PlayStation 5 from his team. But the real game‑changer was still ahead: launching Fearn Malone, an agency built to truly care about people while running like a well‑oiled machine.

Then came the challenge: client accounting:

 “I launched with 30 properties and grew to 130, but chaos followed. Time vanished into spreadsheets and multiple systems, leaving no room to grow the business. The client accounting software I was using just wasn’t good enough.”

What happened next didn’t just streamline Jamie’s client accounting, it transformed the way his agency could grow. This is where The Letting Partnership enters the story…

Jamie first heard about TLP when 2 of his industry friends posted about the company on social media and what immediately stood out was their reputation for expertise and reliability. The promise of a responsive and knowledgeable team managing complex client accounting matters was exactly what he was looking for.

When evaluating outsourcing providers, Jamie’s priorities were clear: accuracy, compliance, clear communication, and the ability to free up time for himself, his team and his family. Initially, he had typical concerns about transitioning systems and the potential learning curve, but these were quickly alleviated when Jamie learnt that TLP would work with his existing client accounting software.

“I run my business from an iPad so that we can just go out and take care of the front end.”

The sales process with TLP was seamless. Jamie says the deciding factor was the confidence he gained from the team’s clear communication and understanding of his business needs.

Onboarding was smooth, structured, and supportive. Jamie recalls:

“Right from the start, TLP made everything clear. The process was straightforward, and we felt supported every step of the way. It took just 7 days from when we signed up to receive an email from the bank confirming our client account had been opened.”

Early wins came quickly, providing tangible reassurance that outsourcing client accounting was the right decision.

Since TLP began managing his client accounting, Jamie’s day-to-day operations have transformed. He notes:

“It’s unbelievable. It gives me so much time back and allows me to live my life.”

Communication and the support from the TLP team have been consistent and reliable. Jamie highlights improvements in accuracy, speed, and transparency, giving him confidence that his client accounting is fully compliant and well-managed. TLP has also helped navigate complex accounting scenarios, removing stress from potentially tricky situations.

He says:

“When it’s your own business, you want to control everything, but I got to the point where my business needed to grow so I wanted a professional and trustworthy company to deal with the parts that they are experts in. TLP works seamlessly with my business, and I no longer feel the need to control everything.”

Outsourcing has delivered measurable and noticeable benefits:

• Time saved: Jamie and his team can focus on growth rather than spreadsheets.
• Reduced errors and stress: Compliance worries are minimal.
• Team efficiency: Staff are freed up to concentrate on client-facing and operational priorities.
• Business outcomes: The partnership has supported scaling and improved service quality, with unexpected benefits such as smoother landlord and tenant interactions.

Outsourcing his client accounting has meant that Jamie can also focus on growing his business and up-skilling his team. His staff can focus on the areas they excel in.

“My staff are happier because they're coming into work knowing that they're going to do the job that they applied for, what they want to do, what they're good at, and not have all the added little extras thrown at them.”

With client accounting expertly handled by TLP, Jamie has regained personal time and peace of mind. He emphasises:

“It gives me the ability to run my business and still have time for family and personal interests without being tied down by day-to-day accounting.”

Working with TLP has changed Jamie’s relationship with client accounting. Instead of stress and chaos, he now experiences relief, confidence, and reassurance. When asked to describe TLP in three words, Jamie chooses:

“Responsive. Effective. Impressive”.

“What I value most is the freedom and confidence it gives me. It’s a partnership that lets my business, and me thrive.”

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